Contact us via the in-site chat, email or the support form available on our website. Provide your account email and a clear description of the issue to help our team respond quickly. For security reasons, do not share your password in any support messages.
We may request supporting documents for identity verification or transaction inquiries. Upload these securely through the support portal or confirm next steps in your protected message thread.
Our support agents are trained to handle a wide range of inquiries and they follow secure procedures for verification. If your case requires escalation, we will keep you informed about expected timelines and next steps.
We aim to respond to chat inquiries within minutes during business hours and to email requests within 24 hours. Response times may vary depending on the volume of requests and the nature of the inquiry. For urgent security concerns, please mark the message as urgent so it receives the appropriate attention.
We publish our support availability on the contact page and offer extended hours during major sporting events. If you need assistance outside typical hours, leave a detailed message and we will follow up as soon as possible.
Use our live chat for quick assistance with deposits, withdrawals and verification.
Upload them through the secure verification area in your account or attach via the support portal when requested. Ensure images are clear and documents are valid.
Check the cashier section for processing status and contact support with your reference number if the delay exceeds stated timelines.
